Terms & Conditions

Last updated: 14 June 2026

These Terms & Conditions (Terms) govern your access to and use of the ShowRevue macOS application, the showrevue.com website, and the Live Notes cloud service (together, the Service). The Service is provided by ShowRevue (we, us, our), based in Australia. By downloading, installing, signing in to, purchasing, or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility & accounts

You must be at least 16 years old, or have the consent of a parent, guardian, or your educational institution, to use the Service. You are responsible for the accuracy of your account details and for keeping your sign-in credentials and licence keys secure. You are responsible for activity that occurs under your account or licence.

2. Licences

ShowRevue is licensed, not sold. A valid licence grants you a non-exclusive, non-transferable right to use the app on the number of Macs permitted by your plan. A licence is machine-bound — it lives on the Mac it is activated on, and any operator may sign in to that Mac. You must not share, resell, sublicense, or circumvent the licensing or seat limits. We may suspend or revoke a licence that breaches these Terms. Some plans (for example the Production Pass) are time-limited, and Education pricing requires eligibility verification.

3. Payment

Prices are shown in your selected currency; checkout is processed by Stripe in the applicable local currency. You authorise us (via Stripe) to charge the fees for your chosen plan, including recurring subscription fees until cancelled. Card details are handled by Stripe and not stored by us. Except where required by law (including the Australian Consumer Law), fees are non-refundable. You can cancel a subscription at any time; access continues until the end of the paid period.

4. Acceptable use

You agree not to:

• use the Service to record or share material you do not have the rights or consent to capture (including performers' image rights and venue rules);
• upload unlawful, infringing, or harmful content, or content that violates a third party's privacy;
• attempt to breach security, reverse-engineer the licensing system, or access shows or data you are not authorised to access;
• resell or redistribute the Service or its content without our written permission.

5. Your content

You retain ownership of the recordings, cue data, notes, snapshots, and other material you create (Your Content). By using the Live Notes cloud feature, you grant us a limited licence to store, transmit, and display Your Content solely to operate the Service for you and the people you add to a show. You are responsible for obtaining any consents needed to record and share performances and individuals.

6. Cloud Live Notes & snapshots

A show is local-only until you opt in by enabling a cloud project. When enabled, notes (and, unless you turn snapshots off, camera-frame snapshots) are uploaded so your team can view them in a browser. Snapshots can be disabled per show in the app's project settings; on-device LAN Live Notes is unaffected by that setting.

Data security. We take reasonable measures to store Your Content securely (encrypted transport, access controls, and access limited to the show team you define). However, no method of transmission or electronic storage is completely secure, and we cannot guarantee that uploaded images or other content will never be accessed, leaked, or disclosed as a result of a breach, misconfiguration, third-party action, or a team member sharing access. If snapshots or footage are sensitive, consider disabling cloud snapshots and keeping the show local. Your use of the cloud features is at your own risk to that extent permitted by law.

7. Intellectual property

The Service, including its software, design, and trademarks, is owned by us and protected by law. Product names referenced for integration — including QLab, grandMA3, grandMA2, ETC Eos, and NDI — are trademarks of their respective owners, used for identification only; no affiliation or endorsement is implied.

8. Third-party services

The Service relies on third parties (including Auth0 for sign-in, Stripe for payments, Keygen for licensing, and our hosting/database providers). Your use of those components is also subject to their terms. We are not responsible for third-party services we do not control.

9. Australian Consumer Law

Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures you are entitled to a replacement or refund and to compensation for reasonably foreseeable loss or damage; for failures that do not amount to a major failure you are entitled to have the failure remedied within a reasonable time, and if this is not done, to a refund. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the ACL where it would be unlawful to do so.

10. Disclaimers & limitation of liability

Subject to clause 9 and to the extent permitted by law: the Service is provided "as is" without warranties of any kind; we do not warrant that it will be uninterrupted, error-free, or that recordings, cues, timecode, or uploads will always be captured, synced, or retained. ShowRevue is provided as a rehearsal/review tool and is not certified as show-critical — do not rely on it as the sole system for a live performance. To the maximum extent permitted by law, our total liability arising out of or in connection with the Service is limited, at our option, to re-supplying the Service or refunding the fees you paid for it in the 12 months before the claim, and we are not liable for indirect or consequential loss, loss of data, or loss of profits.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; you can request deletion of cloud-stored content (see our Privacy Policy). Locally stored recordings remain on your Mac.

12. Governing law

These Terms are governed by the laws of Australia and the State of Victoria, and you submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

13. Changes

We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above; continued use after a change means you accept the updated Terms.

14. Contact

Questions about these Terms? Email hello@showrevue.com.